Frequently Asked Questions
+Where do I purchase the service plan?
Your service plan is purchased in the Link AKC app when you create your account and activate your collar.
+Will this still work for me if I don’t have AT&T?
Yes, the LINK AKC service plan is independent of your cell phone service plan and provider (Verizon, Sprint, etc.). AT&T’s nationwide network allows the GPS data captured by your LINK AKC collar to be sent to your phone anywhere in the United States.
+How far can I track my dog?
You can track them anywhere in the United States. As long as your phone and the collar have cell service (just like if you were making a call to your dog). The collar also has to have a clear line of sight to the sky for it to get a GPS signal.
+How do I know what size is right for my dog?
LINK AKC is suitable for dogs at least 10 lbs and unfortunately not for cats at this time. Below is a sample breed guide to help you determine the best fit for your pup but even if your choice is a little off, we’ll send you an exchange free of charge.
|XS||XS||Dachshund, Boston Terrier, Shih Tzu|
|S||Beagle, French Bulldog, Miniature Schnauzer|
|M||M||Boxer, German Shorthaired Pointer, Dalmatian|
|L/XL||L||German Shepherd Dog, Labrador Retriever, Siberian Husky|
|XL||Great Dane, Rottweiler, Bernese Mountain Dog|